091: Top 3 Business Challenges – Roofer

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Hi! It's David Lee. I'm with Tim Hall from Argyle Roofing in West London. Tim, I've been very happy with the work you've done, but I'd like to ask you this question, "What are the top three challenges that you have in running your business Tim? What are they?"

Tim: "Making people feel confident with us when we first turn up for the estimate."

David: "Which is what you did and I came along, and I felt comfortable. You gave me a quotation. Why is that critical for you?"

Tim: "Because if you don't make people feel happy and comfortable you don't have any more communication and don't get the job."

David: "Communication is one thing I noticed with you, because I know nothing about roofing and I feel ill at ease and you had an effect of making me feel at ease with what you were about to do."

Tim: "Well that's what I like to try to do with most people. It doesn't always work, but that's what I aim to do."

David: "What challenges do you have with clients sometimes?"

Tim: "Trying to make people feel at ease and making them realise that we know what we are doing and are capable of doing the job."

David: "What other challenges do you have? I'll just turn the camera if I can. You do have to engage staff. How's that for you with engaging?"

Tim: "In spite awkward with talking to the lads sometimes cause they all have their own agendas, but would also want to do the right thing by Argyle Roofing."

David: "And you've been in business for quite a while."

Tim: "It's about 30 years now as a company, 15 years we've been running it."

David: "And running the business, what are your day-to-day challenges? Is it financial, getting work done, organisation, management?"

Tim: "I do a bit of everything. I do the work and I get the jobs and I run the jobs. And all sorts...whatever it takes, I have to do."

David: "And you get a lot of feedback from the people afterwards?"

Tim: "We get quite a few testimonials which are on the website, and most of them are good... hopefully."

David: "I hope we can add my one to that as well."

Tim: "Thank you very much!"

David: "Thanks very much Tim from Argyle Roofing."

Argyle Roofing can be contacted at info AT argyleroofingcontractors DOT co DOT uk or telephone (0800) 389 1043.